Notwithstanding your statutory rights, we live and breathe making beautiful products people will be blown away by. So if you’re not happy in ANY way with an item we have sent to you, call us or message us as soon as possible and we’ll do what we can to rectify any issues.
That said, we are offering a truly bespoke service for many of our products, so do bear in mind items will be made with your exacting specifications in mind. And we cannot accept any responsibility for specification errors on your part.
But should such a scenario arise, let’s talk about it. We’d hate for you to feel unhappy.